Unable to purchase due to "Please enter a valid phone number." appearing on checkout

Incident Report for Tendo Systems

Resolved

This incident has been resolved.
Posted Jun 29, 2021 - 12:47 CDT

Monitoring

The 3rd party that we use to validate phone numbers is back to operational. We are continuing to monitor their status.
Posted Jun 29, 2021 - 09:39 CDT

Identified

We have identified an issue with the 3rd party that validates the phone number on checkout that is causing all phone numbers to display the error message "Please enter a valid phone number.". We are implementing a fix.
Posted Jun 29, 2021 - 08:45 CDT
This incident affected: Marketplace.
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